Shipping & Returns


SHIPPING

We ship worldwide from France (Europe).

Our rates are automatically calculated at checkout and vary depending on order weight and the delivery location.

We are not responsible for any extra duties, customs fees, import charges, taxes or tariffs which occur after the item is shipped. Once an item is shipped we are not responsible if the item is lost, damaged or stolen.

Ready-to-ship items (including one-of-a-kind pieces or in stock designs) are dispatched within 3 business days of purchase. In house designs are made-to-order and produced within 4 to 8 weeks after the date of purchase. 

If your order includes both ready-to-ship & pre-order items, all pieces will be shipped at the same time following the pre-order item's production schedule. To receive your ready-to-ship items directly after purchase, we recommend ordering them separately from the pre-ordered items.

As soon as your shipment is processed, you will receive a tracking number. 

Delivery times are provided as a guideline only and do not factor in any delays caused by the courrier itself:
- approximate delivery time for EU orders : 7-10 working days from the dispatch date via French Mail Services with tracking number. 
- approximate delivery time for international orders : 7-14 days from the dispatch date via UPS or DHL Express depending on the destination.

Jina Studio cannot guarantee delivery within the given timeframe and is not responsible for delays in shipping and delivery caused by circumstances related to the courier itself. Shipment delays due to uncontrollable circumstances do not qualify for refunds.

 

RETURNS

We accept returns within 7 days of delivery.
All garments must be returned unworn, in a 100% re-saleable condition and in their original packaging, complete with any tags or labels.
The customer is responsible for arranging and paying the return shipping.
Please notice us via email at contact@jinastudio.com before returning your item.
Any item returned without prior notice will be returned to sender.
Returned item(s) must be received within 14 days of request approval date.
Refund are made via the original payment method, excluding the initial shipping cost.

One-of-a-kind pieces are non-refundable & non-returnable because of their vintage nature. However, if you have any issue with your order, do not hesitate to contact us.